Our plans are prepared for a specific property and project. Because custom drafting work begins using your project information and cannot usually be resold, refund eligibility changes once work has started or a draft has been delivered.
1. Scope of This Policy
This policy applies to custom site plans, plot plans, permit drawings, correction work, drafting packages, rush drafting services, and other services sold by Permit For Site Plan unless a written quote, invoice, checkout page, or signed agreement provides different refund or cancellation terms.
If an order-specific written term conflicts with this general policy, the order-specific term controls for that order, to the extent permitted by law.
2. Cancelling Before Work Begins
If you request cancellation before substantive project work has started, we will generally refund the eligible service amount you paid.
Substantive work can include reviewing project documents, researching the property or jurisdiction, setting up the drawing file, preparing measurements or layouts, beginning drafting, assigning outside professional work, or otherwise beginning performance of the ordered service.
Any third-party cost already incurred specifically for your project may be deducted if that cost was disclosed or reasonably necessary to perform the service.
3. Cancellation After Work Has Started
If you cancel after work has started but before the first custom draft or substantially completed deliverable has been sent, any refund will be based on the unearned portion of the service fee after accounting for work already performed and non-refundable project costs.
We may consider research completed, drafting time, project setup, rush scheduling, review of submitted documents, communications, and other project-specific work when determining the refundable amount.
4. After a Custom Draft Has Been Delivered
Once the first custom draft, drawing set, substantially completed plan, or other project-specific deliverable has been provided, the drafting portion of the order is generally non-refundable because the custom service has been substantially performed.
This does not remove any revision or correction support included in your order. If the project remains within the original scope, send us the requested corrections and we will handle them according to the revision terms of your order.
5. Returns
Most of our deliverables are custom digital services and files, so there is normally no physical product to return. A completed custom plan cannot be returned in the same manner as a standard retail product.
If we provide a physical item as part of a specific order, any return terms for that item will be stated at the time of sale or in the applicable order documentation.
6. Revisions and Correction Requests
Where revisions are included, they apply to reasonable corrections and reviewer comments relating to the property, project, and scope originally ordered.
Examples that may require a new or revised quote include:
- Changing to a different property or parcel.
- Changing the project to a materially different design or scope.
- Adding structures or drawing types not included in the original order.
- Adding engineering, surveying, architectural, professional-stamp, or other regulated services.
- Recreating work because measurements, property information, or instructions originally supplied by the customer were materially inaccurate.
7. Rush and Priority Fees
Rush, same-day, priority, weekend, or expedited fees compensate for reserving accelerated production capacity. Once expedited work or scheduling has started, the rush or priority portion of the fee may be non-refundable even if the underlying project is later cancelled.
8. Government and Third-Party Charges
Government permit fees, filing fees, recording fees, survey charges, engineer or architect fees, payment-provider charges, data or document purchases, and other third-party expenses are not part of our refundable service fee unless expressly stated otherwise.
Amounts already paid to a third party on your behalf generally cannot be refunded by us once the third party has charged or earned them.
9. Duplicate Payments and Billing Errors
If you were charged twice for the same order, charged an amount you did not authorize, or believe there is another billing error, contact us promptly. Verified duplicate payments or billing errors will be corrected and any amount improperly collected by us will be refunded.
10. If We Cannot Complete the Ordered Service
If we cancel an order because we are unable to provide the agreed service, we will refund the unearned portion of the amount paid to us for that service. If part of the agreed service has already been completed and delivered, any refund may reflect the value of the completed portion.
11. Approved Refund Timing
Approved refunds are sent to the original payment method whenever reasonably possible. The time it takes for the refund to appear depends on the payment processor, bank, card issuer, or other financial institution involved.
12. How to Request a Cancellation or Refund
Contact us as soon as possible and include your name, email address, project address, order or invoice number if available, and the reason for your request. Earlier requests are easier to resolve before additional custom work is performed.
13. Rights That Cannot Be Waived
This policy explains our standard commercial practices. Nothing in it removes any consumer right or remedy that cannot lawfully be excluded under applicable law.
Cancellation or refund question?
Contact us with your project or order details.
